Complaints Policy

Spex Appeal® is committed to handling complaints in a fair and open way to the satisfaction of everyone involved.  We understand that by offering feedback you are giving us an opportunity to retain you as a customer and improve our services.

Contact Us by email, in writing or by phone call if you have a problem.

Spex Appeal®

PO Box 521,  Kyabram   Victoria   3619.

Ph: 1300 853 213


If you make a complaint to Spex Appeal® you can expect that we will:

  • treat you with respect
  • tell you what to expect while your complaint is being looked into
  • carry out the complaint handling process quickly, fairly and sensitively.
  • provide reasons for decisions that are made
  • protect your privacy.

If you are not happy with the outcome you may take the matter further by contacting:

Consumer Affairs Victoria

Ph: 1300 55 81 81



Upload Photo

Images uploaded are stored on Browser Sessions.
Register to have the images saved in your account.

To update your Image, click on the Image you want to update and upload a new one
Uploading images with sizes 1mb+ would be slower, depends on your internet connection.

Use Try Spex as a guide to how your new Spex may look on different face shapes or upload your own photo.

  1. Click Try Spex and chosen frame will appear on model.
  2. Align Spex with computer mouse(or finger if using tablet).
  3. Resize Spex by dragging tab in or out (located bottom right of Spex).
  4. Click Upload and choose image where you are looking straight ahead at camera.
  5. To resize the image, locate and drag the red arrow on the bottom right corner of the image. Try Spex!

We recommend you crop and straighten photo before uploading for best result. There are many Photo Editor Apps available for this task.

Also, ensure the frame you've chosen is the correct frame width and PD for you before ordering (see sizing and what is my PD ?)

Try Spex is for illustrative purposes only and we cannot guarantee that size, colour or design will be entirely accurate.